Frequently asked questions

It covers the vehicle, chauffeur and fuel for up to 8 hours and 80 kilometres of usage within Chennai in a single day. Anything beyond is billed transparently at the published extra-hour and extra-km rate for your chosen Urbania.

Outstation trips are billed on total kilometres at the per-km rate of your chosen variant, with a minimum of 300 km per calendar day. Driver bata, toll, parking and inter-state permits (where applicable) are charged extra at actuals.

Yes — every tariff on this site is inclusive of fuel and the chauffeur. You only pay extras like toll, parking, permits and driver bata for outstation trips.

Our Luxury and Ultra Luxury variants feature electrically reclining seats with built-in massage functions. On long highway runs to places like Kodaikanal or Rameswaram, passengers consistently tell us it changed how the family travels — especially seniors.

Call or WhatsApp us with your date, route and group size. We confirm availability, share the exact quote in writing, and lock the booking with a small advance. Chauffeur and vehicle details are shared before pickup.

For weekends, festival dates, Girivalam full moons and wedding season, 1–2 weeks ahead is safe. Weekday city bookings can often be arranged within 24 hours, subject to availability.

No — all our Urbanias are chauffeur-driven only. Our trained, verified drivers are a core part of the service and your safety.

Yes. The Force Urbania handles ghat roads well, and we assign hill-experienced chauffeurs for Kodaikanal, Ooty, Yercaud and similar routes.

Cancellations made 48 hours or more before pickup receive a full refund of the advance. Within 48 hours, a nominal charge may apply depending on the season — we will always state this clearly at booking.

UPI, bank transfer, credit/debit cards and cash. Corporate clients can opt for GST-invoiced billing cycles.

Yes, with sensible limits — our chauffeurs follow mandated rest so your family always has an alert driver. For very long runs we plan halts or a relief driver in advance.

The rear luggage bay swallows full-size suitcases for the entire group — a 12-seater typically manages 10–12 large bags plus cabin baggage, far more than any SUV.